Summary / TL:DR: This article outlines the criteria needed to send out Backorder Notice emails using Blueshift.

Overview

The Backorder Notice emails are sent to customers when there is a product on backorder and a new estimated ship date is needed. We are required to send out these notices 5 days after the initial order date with the new estimated ship date.

To target these customers, a segment triggered campaign is needed that uses the Products transaction data.

Segment Criteria

Transaction	Products

Transaction	Products
item_code	Item that is on Backorder
estimated_ship_date	This is looking to see if the estimated ship date is greater and 1 day from now
quantity_backordered	This should be set to greater than 0
initial_order_date	Set this to 5 days after the initial order
product_status	Backordered
is_deleted	Set this equal to false

At the moment, if the estimated_ship_date is removed from Advantage, it is not removed from the payload in Blueshift. Because of this, we are using the product_status and quantity_backordered attributes to ensure we don’t target customers inadvertently.

Wrap up

You should now be able to setup Backorder Notice Emails using Blueshift.