Summary / TL:DR: This article will introduce you to Direct Debit Decline emails in Blueshift.

Capability

Send a notification email through Blueshift when a customer’s direct debit payment has been declined.

Description

When a customer's direct debit payment is unsuccessful a workflow captures this transaction and generates an event to inform Blueshift. This event then triggers a campaign in Blueshift.

Blueshift Event Name

direct_debit_decline

Event Payload Parameters

Parameter	Description

Parameter	Description
account_holder	Full name of the account holder
credit_voucher_number	The number of the credit voucher
customer_firstname	First name of the customer
customer_lastname	Last name of the customer
retailer_customer_id	Concatenation of [Advantage billTo customer number]-[Advantage billTo emailId]
direct_debit_event_action_description_1	Description of why the event was generated
direct_debit_event_action_description_2	Reason why the payment was unsuccessful
direct_debit_event_added_date	The date this event was generated
direct_debit_event_note_action_code	Code assigned to the note that was placed on the customers account
direct_debit_event_number_prior_failures	Number of times the DD payments were previously unsuccessful
direct_debit_event_response_code	Response code assigned to the event
direct_debit_event_response_source	Indicates the source of the response
direct_debit_event_status	Code indicating the status of the event
direct_debit_id	ID assigned to the DD payment
email	Email address of the customer
event	direct_debit_decline
line_item	Array that contains the item number and description
owning_org	Code for the legal entity associated with the product/item
transaction_amount	The amount that was charged for the item

Sample Payload

{
  "account_holder": "Omar Abdelmoumni",
  "credit_voucher_number": "BBRSCQZM",
  "customer_firstname": "Omar",
  "customer_id": "000096581017-000074427119",
  "customer_lastname": "Abdelmoumni",
  "direct_debit_event_action_description_1": "Unsuccessful DD Payment",
  "direct_debit_event_action_description_2": "Refusal by the Debtor",
  "direct_debit_event_added_date": "20211221023058886",
  "direct_debit_event_note_action_code": "",
  "direct_debit_event_number_prior_failures": "0",
  "direct_debit_event_response_code": "MS02",
  "direct_debit_event_response_source": "RJCT",
  "direct_debit_event_status": "U",
  "direct_debit_id": "000004261267",
  "email": "OMAR.ABDELMOUMNI@GMAIL.COM",
  "event": "direct_debit_decline",
  "event_uuid": "095525c6-6206-11ec-891b-0242ac11000a",
  "line_item": [
    {
      "item_description": "La Lettre des Affranchis",
      "item_number": "ODL"
    }
  ],
  "owning_org": "990",
  "retailer_customer_id": "000096581017-000074427119",
  "transaction_amount": "79.00"
}

Wrap up

You should now have a better understanding of Direct Debit Decline Emails in Blueshift.

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