Summary / TL:DR: This article will introduce you to maintenance notice fee emails in Blueshift.

Capability

Send a notification email through Blueshift when a customer’s maintenance fee is due or if they have failed to make a payment for it.

Description

A maintenance fee is an annual fee owed by subscribers with lifetime subscriptions. The subscribers who are not on auto renewal and do not pay associated maintenance fees receive these efforts. Advantage will send a file to Decisions which then sends an event to Blueshift. This event then triggers a campaign in Blueshift to send a notice to the customer informing them that their maintenance fee is due or they have failed to pay it.

Blueshift Event Name

maintenance_fee_notice

Event Payload Parameters

Parameter	Description

Parameter	Description
member_category	Member category of subscription if applicable
delivery_code_detail	Method of fulfillment delivery
publication_title	Name of the publication
order_total	Total amount due for the order
billing_key	Billing key code assigned to the transaction
message_code	Message code assigned to the transaction
retailer_customer_id	Concatenation of [Advantage billTo customer number]-[Advantage billTo emailId]
publication_code	Code that identifies the publication
country	Country of customer that is stored in Advantage
cc_order_number	Order number that was generated by the transaction
renewal_flag	Renewal flag code for the subscription
currency	Currency type associated with the transaction
customer_lastname	The last name of the customer
customer_firstname	The first name of the customer
control_group_date	Date when the customer first came onto the subscription
owning_org	Code for the legal entity associated with the subscription
order_balance	Maintenance fee amount due
state	State of customer that is stored in Advantage
post_code	Postal code of customer that is stored in Advantage
city	City of customer that is stored in Advantage
street1	The primary street address of the customer
street2	The secondary street address of the customer
email	Email address of bill-to customer
promotion_code	Promotion code customer ordered on
final_expire	The issue date of the last issue the customer will receive
event	maintenance_fee_notice

Sample Payload

{
  "member_category": "GM",
  "delivery_code_detail": "EM",
  "publication_title": "SOV Maintenance Fee",
  "order_total": "175.00",
  "retailer_customer_id": "000059499473-000037336017",
  "billing_key": "B196SVGM",
  "publication_code": "SVM",
  "message_code": "SVG6",
  "country": "UNITED STATES",
  "cc_order_number": "WH458436",
  "renewal_flag": "A",
  "currency": "US$",
  "customer_lastname": "RYAN",
  "control_group_date": "2021-07-14T04:00:00Z",
  "customer_id": "000059499473-000037336017",
  "owning_org": "190",
  "order_balance": "175.00",
  "customer_firstname": "KATHLEEN",
  "street2": "",
  "event": "maintenance_fee_notice",
  "state": "CA",
  "post_code": "954016319",
  "city": "SANTA ROSA",
  "email": "TAEHAOU@GMAIL.COM",
  "promotion_code": "ASV21714",
  "street1": "480 SONOMA AVE",
  "final_expire": "2022-08-01T04:00:00Z"
}

Wrap up

You should now have a better understanding of Maintenance Fee Notice Emails in Blueshift.

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