Summary / TL:DR: This article will introduce you to Phone Mail Order Confirmation Emails in Blueshift.

Capability

Send a confirmation email through Blueshift when a customer has placed an order via phone or snail mail

Description

When a customer places an order either via phone or snail mail, the order information is sent to Decisions. The Decisions workflow captures the order information and generates an event to inform Blueshift about this. This event then triggers a campaign in Blueshift.

Blueshift Event Name

phone_mail_order_confirmation

Event Payload Parameters

Parameter	Description

Parameter	Description
bill_to_address_street1	The customers bill-to address primary street
order_total	Total amount due for the order
customer_suffix	The customers suffix, if applicable (i.e. Sr., Jr., II, Etc.)
line_item [Array]	Array of objects that include item description, item number, item quantity, subscription expire, subscription start, unit price, etc.
city	City of customer that is stored in Advantage
country	County of customer that is stored in Advantage
item_description	Description of the item ordered
item_number	Code associated with the item in Advantage
item_system_name	Name of the item ordered
item_warehouse_number	Warehouse code associated with the item in Advantage
post_code	Postal code of customer that is stored in Advantage
promotion_choice	Promotion choice customer ordered on
promotion_code	Promotion code customer ordered on
quantity_back_ordered	Number of items ordered that are on backorder
quantity_ordered	Number of items ordered
quantity_returned	Number of items returned
quantity_shipped	Number of items shipped
state	State of customer that is stored in Advantage
street1	The primary street address of the customer
street2	The secondary street address of the customer
subscription_reference	Unique identifier for customer subscription
unit_price	Cost (rate) of the item ordered
product_tracking	Tracking number, if applicable
customer_title	The customers title, if applicable (i.e. Ms., Mr., Etc.)
bill_to_address_postalcode	The customers bill-to address postal code
tax_amount	The amount of tax applied to the order total
cc_order_number	Order number that was generated by the transaction
bill_to_address_company	The customers bill-to address company name (if applicable)
phone_number2	The customers secondary phone number
customer_lastname	The last name of the customer
order_source	How the order was placed. i.e. Phone or Mail
owning_org	Code for the legal entity associated with the subscription
bill_to_address_city	The customers bill-to address city
address_flag	The customers address flag from Advantage
bill_to_address_flag	The customers bill-to address flag from Advantage
order_total_less_tax	The amount due before tax is applied
phone_number	The customers primary phone number
customer_firstname	The first name of the customer
bill_to_address_street2	The customers bill-to address secondary street
tax_percentage	The percentage used to calculate the tax owed
address_code	Code associated with the customers address in Advantage
cc_order_date	Date the order was taken
billing_currency	Type of currency used to place the order
bill_to_address_country	The customers bill-to address country
customer_middlename	The middle name of the customer
email	Email address of bill-to customer
control_group	The control group used to place the order
bill_to_address_code	Code associated with the customers bill-to address in Advantage
bill_to_address_state	The customers bill-to address state
advantage_customer_number	The customer number associated with that customer in Advantage
line_items	Array of items ordered

Sample Payload

{
"bill_to_address_street1": "address",
"order_total": "200.00",
"customer_suffix": "",
"line_item": [
{
"city": "XGHAJRA",
"country": "MALTA",
"item_description": null,
"item_number": "120SVPLIT",
"item_system_name": null,
"item_warehouse_number": null,
"post_code": "XJR 1312",
"promotion_choice": "PLIT79",
"promotion_code": "W120W1XC",
"quantity_back_ordered": 0,
"quantity_ordered": 0,
"quantity_returned": 0,
"quantity_shipped": 1,
"state": "",
"street1": "some address 1",
"street2": "ome address 2",
"subscription_reference": "?",
"unit_price": "200.00"
}
],
"product_tracking": "",
"customer_title": "",
"bill_to_address_postalcode": "XJR 1312",
"tax_amount": "0.00",
"cc_order_number": "JC000001",
"bill_to_address_company": "",
"phone_number2": "",
"customer_lastname": "Cooney",
"order_source": "PHONE",
"owning_org": "000",
"bill_to_address_city": "XGHAJRA",
"address_flag": "0",
"bill_to_address_flag": "0",
"order_total_less_tax": "200.00",
"phone_number": "356 1234 1234",
"customer_firstname": "Jason",
"bill_to_address_street2": "",
"tax_percentage": "0.00",
"address_code": "ADDR-01",
"cc_order_date": "2021-09-10T04:00:00Z",
"billing_currency": "US$",
"bill_to_address_country": "MALTA",
"customer_middlename": "",
"email": "jcooney@14west.us",
"device_id": null,
"control_group": "IGANAS",
"bill_to_address_code": "ADDR-01",
"bill_to_address_state": "",
"advantage_customer_number": "000068200053",
"line_items": [
"120SVPLIT"
]
}