Conference Cancellation Email
- David Haskell (Unlicensed)
Summary / TL:DR: This article will introduce you to Cancellation Emails for conference order in Blueshift.
3 min read
Table of contents
Capability
Send a customer an email to confirm when a customer cancels a conference order.
Description
When a conference order is cancelled by a customer, the conference order record for that customer is updated in Advantage. The Advantage workflow captures the update and generates an event to inform Blueshift about the action. This event then triggers a campaign in Blueshift.
Blueshift Event Name
conference_cancellation
Event Payload Parameters
Parameter | Description |
|---|---|
event | Name of triggering event |
Email address of billTo customer | |
retailer_customer_id | Concatenation of [Advantage billTo customer number]-[Advantage billTo emailId] |
owning_org | Code for the legal entity associated with the conference |
customer_firstname | First name of billTo customer |
customer_lastname | Last name of billTo customer |
cancellation_date | Date cancellation request was processed |
transaction_amount | Total billed amount associated with transaction |
billing_currency | Billing currency associated with transaction |
cancellation_transaction_id | Unique ID associated with the cancellation transaction |
shipto_firstname | First name of shipTo customer |
shipto_lastname | Last name of shipTo customer |
address_street1 | Line 1 of street address of shipTo customer |
address_street2 | Line 2 of street address of shipTo customer |
address_city | City of address of shipTo customer |
address_state | State of address of shipTo customer |
address_postalcode | Postal code of address of shipTo customer |
conference_id | Unique ID representing the presentation of a body of material in a specific format |
conference_description | Unique description associated the conference_id |
Sample Payload
{
"event":"conference_cancellation",
"email":"email@14west.us",
"retailer_customer_id":"",
"owning_org":"121",
"customer_firstname":"Jo Marie",
"customer_lastname":"De Angelo",
"cancellation_date":"2017-04-03",
"transaction_amount":"-50.00",
"billing_currency":"US$",
"cancellation_transaction_id":"BB107811",
"shipto_firstname":"JO MARIE",
"shipto_lastname":"DE ANGELO",
"address_street1":"5059 SALERNO ST",
"address_street2":"",
"address_city":"AVE MARIA",
"address_state":"FL",
"address_postalcode":"34142-9579",
"conference_id":"CT5121A",
"conference_description":"FT Retirement Overseas 2017"
}Setting up a Campaign
Create a triggered campaign using the event ‘conference_cancellation’.
Set the condition “Skip Global Inclusion Segment Check” to “Yes”.
Select the associated template for your campaign.
If one campaign is used for setting up mailing for multiple publications, set the condition “User can be in the campaign journey” to “Multiple times concurrently”. This will allow you to send an email to a customer who cancels multiple subscriptions.
Reporting
The event name in the payload will be passed in the mailing activity events. This will be available in the reporting platform for filters.
Wrap up
You should now have a better understanding of Cancellation Emails for conference order in Blueshift.
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