Summary / TL:DR: This article will introduce you to Subscription Installment Billing emails in Blueshift.

Capability

Send a notification email through Blueshift when a customer’s subscription installment payment has been declined.

Description

Customers can opt to pay for their subscriptions in installments. If any of these payments are declined then an Advantage workflow will send an event over that informs Blueshift of this transaction. This event then triggers a campaign in Blueshift to send a notice to the customer informing them that their payment has been declined.

Blueshift Event Name

subscription_installment_billing

Event Payload Parameters

Parameter	Description

Parameter	Description
member_category	Member category of subscription if applicable
delivery_code_detail	Method of fulfillment delivery
publication_title	Name of the publication
order_total	Total amount due for the order
billing_key	Billing key code assigned to the transaction
message_code	Message code assigned to the transaction
retailer_customer_id	Concatenation of [Advantage billTo customer number]-[Advantage billTo emailId]
publication_code	Code that identifies the publication
country	Country of customer that is stored in Advantage
cc_order_number	Order number that was generated by the transaction
renewal_flag	Renewal flag code for the subscription
card_code	Code for the type of credit card used
currency	Currency type associated with the transaction
customer_lastname	The last name of the customer
customer_firstname	The first name of the customer
control_group_date	Date when the customer first came onto the subscription
owning_org	Code for the legal entity associated with the subscription
order_balance	Installment amount due
state	State of customer that is stored in Advantage
post_code	Postal code of customer that is stored in Advantage
city	City of customer that is stored in Advantage
street1	The primary street address of the customer
street2	The secondary street address of the customer
email	Email address of bill-to customer
promotion_code	Promotion code customer ordered on
card_expiration	The expiration date of the credit card used for installment payments
cc_last_4digits	Last 4 digits of the credit card used for installment billing payments
final_expire	The issue date of the last issue the customer will receive
event	subscription_installment_billing

Sample Payload

{
  "member_category": "",
  "delivery_code_detail": "EM",
  "publication_title": "Paul's Secret Portfolio",
  "order_total": "4995.00",
  "retailer_customer_id": "000119720047-000111741901",
  "billing_key": "B1B2M6IN",
  "publication_code": "WON",
  "message_code": "IE",
  "country": "UNITED STATES",
  "cc_order_number": "VW610675",
  "renewal_flag": "A",
  "card_code": "VI",
  "currency": "US$",
  "customer_lastname": "LY",
  "control_group_date": "2021-05-13T04:00:00Z",
  "customer_id": "000119720047-000111741901",
  "owning_org": "19B",
  "order_balance": "416.25",
  "customer_firstname": "SU",
  "street2": "",
  "event": "subscription_installment_billing",
  "state": "VA",
  "post_code": "220034001",
  "city": "ANNANDALE",
  "email": "SUTHINLY@YAHOO.COM",
  "promotion_code": "T190W901",
  "card_expiration": "2023-08",
  "street1": "4962 SABRA LN",
  "cc_last_4digit": "5750",
  "reject_code": "000",
  "final_expire": "2022-05-30T04:00:00Z"
}

Wrap up

You should now have a better understanding of Subscription Installment Billing Emails in Blueshift.

Still need help?

We know this can be frustrating. To get further help open a Jira ticket.

Open a ticket