Product Shipping Confirmation Email
- David Haskell (Unlicensed)
Summary / TL:DR: This article will introduce you to Product Shipping Confirmation emails in Blueshift.
3 min read
Table of contents
Capability
Send an email through Blueshift to confirm when a customer's product order is shipped.
Description
When a product order is shipped, shipping information is sent to Decisions. The Decisions workflow generates an event with the shipping information in the payload. This event will inform Blueshift about the action and trigger a campaign in Blueshift.
Blueshift Event Name
product_shipping_confirmation
Event Payload Parameters
Parameter | Description |
|---|---|
event | Name of triggering event |
owning_org | Code for the legal entity associated with the product/item |
ship_date | Date order was shipped |
retailer_customer_id | Concatenation of [Advantage billTo customer number]-[Advantage billTo emailId] |
carrier | Vendor used to ship product order |
tracking_number | Tracking number issued by vendor used to ship product order |
tracking_url | Tracking URL issued by vendor used to ship product |
customer_name | Full name of billTo customer |
Email address of billTo customer | |
line_item | Total number of stock items included in product order |
item_description | Individual description of product |
proitem_number | Inventory item number used to identify the stock item |
item_quantity | Quantity of units included in product order for the affiliated stock item |
Sample Payload
{
"retailer_customer_id":"00012056879-000112956539",
"owning_org":"650",
"carrier": "DHL",
"tracking_number":"9274890234849506877246",
"tracking_url": "http://webtrack.dhlglobalmail.com/?trackingnumber=9274890234849506877246",
"customer_name": "John Stroller",
"email":"email@14west.us",
"event":"product_shipping_confirmation",
"ship_date":"2020-08-20",
"line_item":[
{
"item_description":"NSN ~ Turapur Booklet",
"proitem_number":"DBS",
"item_quantity":2
},
{
"item_description":"DAILY BEAUTY 30 STICK PKS - NorthStar Nutritionals",
"proitem_number":"NHS",
"item_quantity":3
},
{
"item_description":"North Star B2G1 Catalog",
"proitem_number":"HSI",
"item_quantity":1
}
]
}Setting up a Campaign
Create a triggered campaign using the event ‘product_shipping_confirmation’.
Set the condition “Skip Global Inclusion Segment Check” to “Yes”.
Select the associated template for your campaign. A sample email called 'FOR_COPY_SAMPLE Shipping Confirmation' is available in your Blueshift Production instance.
Reporting
The event name in the payload will be passed in the mailing activity events. This will be available in the reporting platform for filters.
Things to Consider When Planning your Migration and/or Setup
Please follow the Transition Guidelines shared by the MarTech team during your Migration Planning workshop.
If you have an existing Message Central Auto Delivery (BCL) Cancellation workflow on Advantage, your new Blueshift workflow has already been set up on Advantage and is ready to send events.
If you never had an Auto Delivery Cancellation workflow on Advantage, there is no longer a need to share the new campaign ID with the Advantage team during initial set up. The same event category can be used for multiple campaigns, segments, etc. without Advantage configuration support.
The Auto Delivery Cancellation workflow will account for all owning orgs associated with your Blueshift instance. Please note: additions of new owning orgs must be reported to the MarTech team so it can be added to your Blueshift instance.
Wrap up
You should now have a better understanding of Product Shipping Confirmation emails in Blueshift.
Still need help?
We know this can be frustrating. To get further help please open a Support ticket.
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