Blueshift Backorder Notice Email
- Tony Browne
Summary / TL:DR: This article outlines the criteria needed to send out Backorder Notice emails using Blueshift.
Overview
The Backorder Notice emails are sent to customers when there is a product on backorder and a new estimated ship date is needed. We are required to send out these notices 5 days after the initial order date with the new estimated ship date.
To target these customers, a segment triggered campaign is needed that uses the Products transaction data.
Segment Criteria
Transaction | Products |
|---|---|
item_code | Item that is on Backorder |
estimated_ship_date | This is looking to see if the estimated ship date is greater and 1 day from now |
quantity_backordered | This should be set to greater than 0 |
initial_order_date | Set this to 5 days after the initial order |
product_status | Backordered |
is_deleted | Set this equal to false |
At the moment, if the estimated_ship_date is removed from Advantage, it is not removed from the payload in Blueshift. Because of this, we are using the product_status and quantity_backordered attributes to ensure we don’t target customers inadvertently.
Wrap up
You should now be able to setup Backorder Notice Emails using Blueshift.