Auto Delivery Terminated No Credit Card Email
- David Haskell (Unlicensed)
- Jason Cooney
Summary / TL:DR: This article will introduce you to Auto Emails for when an Auto Delivery (formerly BCL or Book Club Membership) order is terminated due to invalid credit card information in Blueshift.
3 min read
Table of contents
Capability
Send an email through Blueshift to notify a customer when an Auto Delivery* order is terminated due to an invalid credit card information.
*Auto Delivery formerly known as BCL or Book Club Membership.
Description
When no valid credit card information is found on an Auto Delivery order placed by a customer, the Advantage workflow generates an event to inform Blueshift about the action. This event then triggers a campaign in Blueshift.
Blueshift Event Name
autodelivery_terminated_no_creditcard
Event Payload Parameters
Parameter | Description |
|---|---|
event | Name of triggering event |
owning_org | Code for the legal entity associated with the product/item |
Email address of billTo customer | |
club_code | Identifies the memberships organization under which a class of products are distributed. |
office_name | Used to identify (and locate) one unit in an organization |
retailer_customer_id | Concatenation of [Advantage billTo customer number]-[Advantage billTo emailId] |
customer_firstname | First name of billTo customer |
customer_lastname | Last name of billTo customer |
product_class | Identifies a broad group of products such as books, DVD, etc. |
series_code | Identifies a series of products belonging to a product class and offered within a club |
quantity_ordered | The number of units the customer ordered |
shipment_frequency | The number of days between shipments |
next_price | The next price that will be charged for for all subsequent items in the automatic delivery series |
last_status_change_date | Last status change date |
proitem_number | Inventory item number used to identify the stock item |
item_description | Description of stock item |
card_code | Credit card type used for subscription transaction |
card_number | Credit card number used for automatic delivery transaction |
membership_id | Unique number that identifies the automatic delivery transaction |
Sample Payload
{
"event":"autodelivery_terminated_no_creditcard",
"owning_org":"663",
"email":"email@14west.us",
"club_code":"LF",
"office_name":"Solaire Nutraceuticals",
"retailer_customer_id":"000119165210-1134794",
"customer_firstname":"Sharon",
"customer_lastname":"Cates",
"product_class":"9S",
"series_code":"LUNG",
"quantity_ordered":9,
"shipment_frequency":85,
"next_price":83.00,
"last_status_change_date":"2020-08-21",
"proitem_number":"663SOLUNG",
"item_description":"Respinox",
"card_code":"MC",
"card_number":"XXXXXXXXXXXX8519",
"membership_id":"000002237573"
}Setting up a Campaign
Create a triggered campaign using the event ‘autodelivery_terminated_no_creditcard’.
Set the condition “Skip Global Inclusion Segment Check” to “Yes”.
Select the associated template for your Auto Delivery No Credit Card campaign. A sample email called 'FOR_COPY_SAMPLE autodelivery_terminated_no_creditcard Template' is available in your Blueshift Production instance.
If one campaign is used for setting up a mailing for multiple publications, set the condition “User can be in the campaign journey” to “Multiple times concurrently”. This will allow you to send an email to a individual customer who cancels multiple subscriptions at different times.
Things to Consider When Planning your Migration and/or Setup
Please follow the Transition Guidelines shared by the MarTech team during your Migration Planning workshop.
If you have an existing Message Central Auto Delivery Terminated No Credit Card workflow on Advantage, your new Blueshift workflow has already been set up on Advantage and is ready to send events.
If you never had an Auto Delivery Terminated No Credit Card workflow on Advantage, there is no longer a need to share the new campaign ID with the Advantage team during initial set up. The same event category can be used for multiple campaigns, segments, etc. without Advantage configuration support.
The Auto Delivery Terminated No Credit Card workflow will account for all owning orgs associated with your Blueshift instance. Please note: additions of new owning orgs must be reported to the MarTech team so it can be added to your Blueshift instance.
Wrap up
You should now have a better understanding of Auto Emails for when an Auto Delivery (formerly BCL or Book Club Membership) order is terminated due to invalid credit card information in Blueshift.
Still need help?
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