Document toolboxDocument toolbox

Blueshift Conference Cancellation Email

Summary / TL:DR: This article will introduce you to Cancellation Emails for conference order in Blueshift.

3 min read


Table of contents


Capability

Send a customer an email to confirm when a customer cancels a conference order.


Description

When a conference order is cancelled by a customer, the conference order record for that customer is updated in Advantage. The Advantage workflow captures the update and generates an event to inform Blueshift about the action. This event then triggers a campaign in Blueshift.


Blueshift Event Name

conference_cancellation


Event Payload Parameters

Parameter

Description

Parameter

Description

event

Name of triggering event

email

Email address of billTo customer

retailer_customer_id

Concatenation  of [Advantage billTo customer number]-[Advantage billTo emailId]

owning_org

Code for the legal entity associated with the conference

customer_firstname

First name of billTo customer

customer_lastname

Last name of billTo customer

cancellation_date

Date cancellation request was processed

transaction_amount

Total billed amount associated with transaction

billing_currency

Billing currency associated with transaction

cancellation_transaction_id

Unique ID associated with the cancellation transaction

shipto_firstname

First name of shipTo customer

shipto_lastname

Last name of shipTo customer

address_street1

Line 1 of street address of shipTo customer

address_street2

Line 2 of street address of shipTo customer

address_city

City of address of shipTo customer

address_state

State of address of shipTo customer

address_postalcode

Postal code of address of shipTo customer

conference_id

Unique ID representing the presentation of a body of material in a specific format

conference_description

Unique description associated the conference_id


Sample Payload

 

{ "event":"conference_cancellation", "email":"email@14west.us", "retailer_customer_id":"", "owning_org":"121", "customer_firstname":"Jo Marie", "customer_lastname":"De Angelo", "cancellation_date":"2017-04-03", "transaction_amount":"-50.00", "billing_currency":"US$", "cancellation_transaction_id":"BB107811", "shipto_firstname":"JO MARIE", "shipto_lastname":"DE ANGELO", "address_street1":"5059 SALERNO ST", "address_street2":"", "address_city":"AVE MARIA", "address_state":"FL", "address_postalcode":"34142-9579", "conference_id":"CT5121A", "conference_description":"FT Retirement Overseas 2017" }

Setting up a Campaign

  1. Create a triggered campaign using the event ‘conference_cancellation’.

  2. Set the condition “Skip Global Inclusion Segment Check” to “Yes”.

  3. Select the associated template for your campaign.

  4. If one campaign is used for setting up mailing for multiple publications, set the condition “User can be in the campaign journey” to “Multiple times concurrently”. This will allow you to send an email to a customer who cancels multiple subscriptions.

 


Reporting

The event name in the payload will be passed in the mailing activity events. This will be available in the reporting platform for filters. 


Wrap up

You should now have a better understanding of Cancellation Emails for conference order in Blueshift.

Still need help?

We know this can be frustrating. To get further help please open a Support ticket.

Click here to open a ticket


Related Content


Level up with a Masterclass

Evolve course title

Get started!

Evolve course title

Get started!


 

com.atlassian.confluence.content.render.xhtml.migration.exceptions.UnknownMacroMigrationException: The macro 'html-macro' is unknown.