Summary / TL:DR: This article will introduce you to Subscription Installment Billing emails in Blueshift.

Capability

Send a notification email through Blueshift when a customer’s credit card has been declined for an AMB item.

Description

When a customer's credit card gets declined for an AMB item payment, the card and order information are sent to Decisions. The Decisions workflow captures the update and generates an event to inform Blueshift about the action. This event then triggers a campaign in Blueshift.

Blueshift Event Name

access_creditcard_decline

Event Payload Parameters

Parameter	Description

Parameter	Description
service_type_description	A description of the AMB item/service
order_total	Total amount due for the order
billing_key	Billing key code assigned to the transaction
message_code	Message code assigned to the transaction
reject_code	Reject code assigned to the transaction
retailer_customer_id	Concatenation of [Advantage billTo customer number]-[Advantage billTo emailId]
item_number	Code that identifies the AMB item
country	Country of customer that is stored in Advantage
cc_order_number	Order number that was generated by the transaction
renewal_flag	Renewal flag code for the AMB item
card_code	Code for the type of credit card used
currency	Currency type associated with the transaction
customer_lastname	The last name of the customer
customer_firstname	The first name of the customer
owning_org	Code for the legal entity associated with the subscription
order_balance	AMB item balance due that was declined
state	State of customer that is stored in Advantage
post_code	Postal code of customer that is stored in Advantage
city	City of customer that is stored in Advantage
street1	The primary street address of the customer
street2	The secondary street address of the customer
email	Email address of bill-to customer
card_expiration	The expiration date of the credit card used for installment payments
cc_last_4digits	Last 4 digits of the credit card used for installment billing payments
buyerbuild_description	AMB item number
event	access_credit_card_decline

Sample Payload

{
  "order_total": "94.50",
  "retailer_customer_id": "000080623426-000028850668",
  "billing_key": "B1C1OVAA",
  "message_code": "OVAA",
  "country": "PHILIPPINES",
  "cc_order_number": "XH401027",
  "renewal_flag": "C",
  "card_code": "VI",
  "currency": "US$",
  "customer_lastname": "ESCANO",
  "customer_id": "000080623426-000028850668",
  "owning_org": "OV3",
  "order_balance": "94.50",
  "customer_firstname": "LOLITA",
  "street2": "VILLAGE, MARASBARAS",
  "state": "",
  "post_code": "6500",
  "service_type_description": "Micozzi's Heart Attack Protocl",
  "city": "TACLOBAN CITY",
  "item_number": "OV3_MMH1C ",
  "email": "lge122075@yahoo.com.ph",
  "buyerbuild_description": "ov3mmh",
  "card_expiration": "2021-06",
  "street1": "UNIT 10LY BLDG. BARANGAY",
  "cc_last_4digit": "5866",
  "reject_code": "218"
}

Wrap up

You should now have a better understanding of Access Credit Card Decline Emails in Blueshift.

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Virtual Agent Knowledge Base

Blueshift Access Credit Card Decline Email