Blueshift Direct Debit Decline Email
- Tony Browne
Summary / TL:DR: This article will introduce you to Direct Debit Decline emails in Blueshift.
Capability
Send a notification email through Blueshift when a customer’s direct debit payment has been declined.
Description
When a customer's direct debit payment is unsuccessful a workflow captures this transaction and generates an event to inform Blueshift. This event then triggers a campaign in Blueshift.
Blueshift Event Name
direct_debit_decline
Event Payload Parameters
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Parameter | Description |
|---|---|
account_holder | Full name of the account holder |
credit_voucher_number | The number of the credit voucher |
customer_firstname | First name of the customer |
customer_lastname | Last name of the customer |
retailer_customer_id | Concatenation of [Advantage billTo customer number]-[Advantage billTo emailId] |
direct_debit_event_action_description_1 | Description of why the event was generated |
direct_debit_event_action_description_2 | Reason why the payment was unsuccessful |
direct_debit_event_added_date | The date this event was generated |
direct_debit_event_note_action_code | Code assigned to the note that was placed on the customers account |
direct_debit_event_number_prior_failures | Number of times the DD payments were previously unsuccessful |
direct_debit_event_response_code | Response code assigned to the event |
direct_debit_event_response_source | Indicates the source of the response |
direct_debit_event_status | Code indicating the status of the event |
direct_debit_id | ID assigned to the DD payment |
Email address of the customer | |
event | direct_debit_decline |
line_item | Array that contains the item number and description |
owning_org | Code for the legal entity associated with the product/item |
transaction_amount | The amount that was charged for the item |
Sample Payload
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{
"account_holder": "Omar Abdelmoumni",
"credit_voucher_number": "BBRSCQZM",
"customer_firstname": "Omar",
"customer_id": "000096581017-000074427119",
"customer_lastname": "Abdelmoumni",
"direct_debit_event_action_description_1": "Unsuccessful DD Payment",
"direct_debit_event_action_description_2": "Refusal by the Debtor",
"direct_debit_event_added_date": "20211221023058886",
"direct_debit_event_note_action_code": "",
"direct_debit_event_number_prior_failures": "0",
"direct_debit_event_response_code": "MS02",
"direct_debit_event_response_source": "RJCT",
"direct_debit_event_status": "U",
"direct_debit_id": "000004261267",
"email": "OMAR.ABDELMOUMNI@GMAIL.COM",
"event": "direct_debit_decline",
"event_uuid": "095525c6-6206-11ec-891b-0242ac11000a",
"line_item": [
{
"item_description": "La Lettre des Affranchis",
"item_number": "ODL"
}
],
"owning_org": "990",
"retailer_customer_id": "000096581017-000074427119",
"transaction_amount": "79.00"
}Wrap up
You should now have a better understanding of Direct Debit Decline Emails in Blueshift.
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