This article will show you how to cancel a subscription in its entirety from Advantage.

2 min read

Note
These instructions require you to have a control group open.

How to Cancel a Subscription

From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and then select Subscription Modification
The Choose Modification Operation box will appear, enter CUS for Customer Request Cancel and click OK
The Customer Cancel Modification dialog box will appear, click Next
Complete the following fields:

Service Reason	Enter the Service Reason.
Issues to Credit	Make any necessary adjustments. Note This can be locked down so that only certain people can override the issues to credit. This will need to be setup with the Advantage team.
Apply to Order	Make any necessary adjustments.

6. Click OK
7. The Order Recap Display will appear, click Close

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