This article will show you how to enter an order for a membership in Advantage. A membership order is an order for a group of pubs under one price structure.

5 min read

Note
These instructions require you to have a control group open.

How to Enter a Membership Order

From the Customer Service ribbon, navigate to Order Entry
Click Add Order
As required, complete the following fields:

Bill-to Customer	The customer number associated with the payment method or the customer ordering.
Address Code	The address code associated with the billing account number.
Ship-to Customer	The customer number associated with the fulfillment of the order.
Ship-to Address Code	The address code associated with the shipping account number.
Promotion Code	Prompt the customer for the promotion code included with the offer they saw.

4. Select one of the following options…

Remove Customer Number in the Default Ship-to Customer and enter the customer number for the shipping address

Remove ADDR-01 in the Default Ship-to Address Code and select the correct address code.

Note
Note the address must first be added to the account to be an available selection. Go here for instructions on adding a secondary address.

5. Click Continue
6. The Billing Currency should be defaulted, make changes if necessary
7. Click Continue
8. As required, complete the following fields:

Item Number	Use the drop down to select the item number.
Quantity Ordered	Based on the choice selected, this should default to 1. If not, enter 1.
Promotion Choice	Use the drop down to select the pricing and term choice.

9. Hit Enter
10. If the customer has not previously been a member, a dialog box will appear to confirm to add membership, click Yes

11. The Membership Maintenance dialog box will appear, based on the choice selected, the membership org and category will be filled in, click OK

12. The Membership Order Entry screen will appear, click Next
13. Next is the Subscription Details tab, if necessary, updates to rate, term length, delivery code, email address and renewal flag can be made here, click Next

14. Click Next
15. If there are multiple charge categories associated with the membership, repeat steps 14-15 as necessary.
16. If the customer is ordering multiple items, repeat steps 8-17. When completed adding items hit Esc to continue to the Shipping Charges phase.

17. Shipping Charges are not common and are calculated by the choice. If necessary, you can make changes to the shipping charge here

18. Click Continue
19. Select one of the following options...

If the customer has saved credit cards on their account, the Saved Payment Methods dialog box will appear. You can select a card, or hit Cancel to collect a new payment method
Click Add Card will open up the secure payment entry dialog box, complete the following:

Card Type	Select the card type from the list.
Card Number	Enter the card number.
Expiration Month	Enter the card's expiration month.
Expiration Year	Enter the card's expiration year.
Security Code	Enter the card's security (CVV) code.
Save Card	Choose whether to add the card to keep on file for future payments: Yes - Will keep the card on file for future purposes No - Will not keep a record of the card being used for the current purchase.

4. Click Confirm
5. The Amount will fill in automatically with the invoice amount

6. Click Submit Order

If the customer has saved SEPA direct debits on their account, the Saved Payment Methods dialog box will appear. You can select a Direct Debit, or hit Cancel to collect a new payment method
Under payments, select Direct Debit. If the customer would like to use a direct debit that has been previously used, select the drop down for Customer Bank Account and select the DD. Otherwise, complete the following fields:

Payment Type	Set the Payment Type to Direct Debit.
Payment Code	Select the payment code for the direct debit.
Bank Identification	Enter the bank ID.
Customer Bank Account	Enter the customer's bank account number.
Account Holder Name	Enter the account holder's name. For some affiliates, this fills in automatically.

3. The Amount will fill in automatically with the payment amount, the collection date, DD consent date and DD wait period will fill in automatically as well

4. Click Submit Order

Level up with a Masterclass

Advantage Customer Service: Invoices & Payments

Get started!

Advantage Customer Service: Order Entry

Get started!

Virtual Agent Knowledge Base

ADV FAQs Enter a Membership Order

How to Enter a Membership Order

Related Content

Understanding the Order Entry Screen

FAQs - Enter a Product Order

Level up with a Masterclass

Advantage Customer Service: Invoices & Payments

Advantage Customer Service: Order Entry