Cancel a Subscription
- David Haskell (Unlicensed)
- Tony Browne (Unlicensed)
This article will show you how to cancel a subscription in its entirety from Advantage.
2 min read
Note
These instructions require you to have a control group open.
How to Cancel a Subscription
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and then select Subscription Modification
The Choose Modification Operation box will appear, enter CUS for Customer Request Cancel and click OK
The Customer Cancel Modification dialog box will appear, click Next
Complete the following fields:
Service Reason | Enter the Service Reason. |
Issues to Credit | Make any necessary adjustments. Note |
Apply to Order | Make any necessary adjustments. |
6. Click OK
7. The Order Recap Display will appear, click Close
Note
The list of cancellation reasons that display can vary based on the owning organization associated with the subscription. If changes to the list of reasons need to be made, submit a ticket for support.
Warning
In some cases, customer service is cancelling to upgrade or switch the service and they do not want the letter to update. In these cases, the agent should use one of the following reasons as they do NOT generate the letter:
C-UPG - To be used for upgrades
XOPS - One off scenarios in which cancel letters are not desired
Wrap up
You should now know how to cancel a subscription in its entirety from Advantage.
Still need help?
We know this can be frustrating. To get further help please open a Support ticket.