ADV FAQs Cancel a Future Renewal Term
- Anthony Fontana
Use these instructions to cancel the future term of a subscription without canceling the entire subscription.
2 min read
Note
These instructions require you to have a control group open.
How to Cancel a Future Renewal Term
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and go to the tab for the Renewal Future Term and then select Subscription Modification
The Choose Modification Operation box will appear. Enter CUS for Customer request Cancel and click OK
The Customer Cancel Modification dialog box will appear, click Next
Complete the following fields:
Service Reason | Enter the Service Reason |
Issues to Credit | Make any necessary adjustments Note This can be locked down so that only certain people can override the issues to credit. This will need to be setup with the Advantage team. |
Apply to Order | Make any necessary adjustments |
6. Click OK
7. The Order Recap Display will appear, click Close