ADV FAQs Full Member Reinstate
- Anthony Fontana
This article will show you how to reinstate the membership and add payment, when a membership is in non-pay cancel and you want. The Full Member Reinstate will ensure that all baby pubs associated with the membership are reinstated, not just the main pub.
2 min read
Note
These instructions require you to have a control group open.Â
How to Reinstate a Membership
From the Customer Search screen click Customer Activity
Highlight the membership you want to update and then right-clickÂ
Select Membership Actions and then select Full Member Reinstate
The Full Member Reinstate dialog box will appear, complete the following fields:
Customer Number | Enter the customer number |
Membership Org | Enter the Membership Org associated with the membership |
Apply to Order | Make any necessary adjustments |
5. Click OK
6. If the customer has saved credit cards on their account, the Saved Payment Methods dialog box will appear, you can select a card, or hit Cancel to collect a new payment method.
7. The Payment for Invoice dialog box will appear:
8. Clicking  Add Card will open up the secure payment entry dialog box, complete the following:
Card Type | Select the card type from the list |
Card Number | Enter the card number |
Expire Month | Enter the card's expiration month |
Expire Year | Enter the card's expiration year |
Security Code | Enter the card's security (CVV) code |
Save Card | Choose whether to add the card to keep on file for future payments: No - Will not keep a record of the card being used for the current purchase |
9. Click Complete
10. Click OK
Wrap up
You should now know how to reinstate the membership and add payment, when a membership is in non-pay cancel and you want.
Related Content
FAQs - Reinstate a Non-Pay Cancel Subscription
Understanding Subscriptions
Level up with a Masterclass
Advantage Customer Service: Account Maintenance
Advantage Customer Service: Order Entry
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