ADV FAQs Update Delivery Method of Subscription
- Anthony Fontana
Analytics
Summary / TL:DR: This article will show you how to change the delivery method of a customers subscription in Advantage.
The RTC modification has been changed to act like a RAT modification. You can now change the rate, delivery code and override the postage amount with this modification.
These instructions require you to have a control group open. For more on control groups, go here.
How to Change the Delivery Code of a Subscription
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and then select Subscription Modification
The Choose Modification Operation box will appear, enter PRO for Change Delivery/RN Flag etc. and click OK
The Subscription Profile Modification dialog box will appear, click Next
Select the new Delivery Code
Click OK
The Order Recap Display will appear, click Close
The delivery codes available vary subscription by subscription based on the setup.
ML = Mail
ME = Mail & Email
EM = Email
WB = Web
Wrap up
You should now know how to change the delivery method of a customers subscription in Advantage.
Still need help?
We know this can be frustrating. To get further help please open a Support ticket.
Cannot find the article you’re looking for?
Suggest a new article here!