This article will show you how to update the payment and status for subscriptions that are billing suspended in Advantage. If a customer signs up for a subscription and their payment is declined, the subscription will go into a billing suspension status.

3 min read

Note
These instructions require you to have a control group open.

How to Add Payment to a Billing Suspended Subscription

From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to add payment
Navigate to the Invoices/Payments tab at the bottom half of the Customer Activity screen
Select the invoice to make payment to and click Add Payment (this is also available via the right click menu)
Select one of the following options...

If the customer has saved credit cards on their account, the Saved Payment Methods dialog box will appear, you can select a card, or hit Cancel to collect a new payment method
The A/R Payment Entry dialog box will appear:
Clicking Add Card will open up the secure payment entry dialog box, complete the following:

Card Type	Select the card type from the list
Card Number	Enter the card number
Expiration Month	Enter the card's expiration month
Expiration Year	Enter the card's expiration year
Security Code	Enter the card's security (CVV) code
Save Card	Choose whether to add the card to keep on file for future payments: Yes - Will keep the card on file for future purposes No - Will not keep a record of the card being used for the current purchase

4. Click Confirm
5. The Amount will fill in automatically with the invoice amount
6. Click OK

If the customer has saved SEPA direct debits on their account, the Saved Payment Methods dialog box will appear, you can select a direct debit, or hit Cancel to collect a new payment method
The A/R Payment Entry dialog box will appear, complete the following fields:

Payment Type	Set the Payment Type to Direct Debit
Payment Code	Select the payment code for the direct debit
Bank Identification	Enter the bank ID
Customer Bank Account	Enter the customer's bank account number
Account Holder Name	Enter the account holder's name For some affiliates, this fills in automatically

3. The Amount will fill in automatically with the payment amount, the collection date, DD consent date and DD wait period will fill in automatically as well
4. Click OK

Wrap up

You should now know how to update the payment and status for subscriptions that are billing suspended in Advantage.

Virtual Agent Knowledge Base

ADV FAQs Billing Suspension Payment

How to Add Payment to a Billing Suspended Subscription

Wrap up

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