Cancel a Future Renewal Term
- Anthony Fontana
Analytics
Use these instructions to cancel the future term of a subscription without canceling the entire subscription.
2 min read
Note
These instructions require you to have a control group open.
How to Cancel a Future Renewal Term
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and go to the tab for the Renewal Future Term and then select Subscription Modification
The Choose Modification Operation box will appear. Enter CUS for Customer request Cancel and click OK
The Customer Cancel Modification dialog box will appear, click Next
Complete the following fields:
Service Reason | Enter the Service Reason |
Issues to Credit | Make any necessary adjustments Note This can be locked down so that only certain people can override the issues to credit. This will need to be setup with the Advantage team. |
Apply to Order | Make any necessary adjustments |
Note
The Cancel All Terms box will be unchecked automatically. This is because this action is to cancel only this single term of the subscription, not the entire subscription.
6. Click OK
7. The Order Recap Display will appear, click Close
Wrap up
If a customer signs up for a subscription multiple under one account, either on purpose as part of a renewal offer, or accidentally, you should now know how to cancel only the future term rather than cancel the entire subscription.
Still need help?
We know this can be frustrating. To get further help please open a Support ticket.