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ADV FAQs Refund a Product Order

Owned by Anthony Fontana
Nov 20, 2023
1 min read

Use these instructions when issuing a full refund for a product order.

2 min read

Note

These instructions require you to have a control group open.

How to Refund a Product Order

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the product you want to refund and then click Add Applied Return

  3. The Add Applied Return dialog box will appear. Enter the Credit Reason

  4. Select one of the following options

  1. Check the Quick Return All checkbox

  2. Click OK

  1. Click OK

  2. Enter the quantity for the refund, generally this should equal the Quantity Shipped

  3. Click OK

5. Click OK

Wrap up

You should now know how to Refund a product order for an entire order, or a single line of an order in Advantage.

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