This article serves as a reference page and will provide information to better understand product orders in Advantage. This is a review of PRO, or product, type orders. Note that some field names and locations may vary slightly based on individual scripts used at Customer Activity.

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Product Order Information

Bill- to	The customer account number and name of the bill to account.
Order Type	The type of product order C = Credit memo/Return order G = Gratis Free Order I = Invoiceable M = Modify order without shipping items O = Proforma Credit Card Declined P = Post shipped order
Order Status	The status of the product order. B = Backordered C = Complete - released but not posted F = Finished - posted H = Hold I = Invoiced N = Not Calculated P = Picked R = Hold - Review U = Unfinished
Control Group ID	ID of the control group from the original order. O = Online C or T = Customer Service & Telesales M = Mail A, Z = System created
Order Source	Source associated with orders that come in from outside of Advantage directly. These are orders that are processed through Order Stream or created through Bookclub.
Web Order Number	The order number a customer sees on their confirmation of an order placed online via the Opium E-Commerce system. Note that web orders that are associated with affiliate shopping carts may not be populated.
Order Date	Date the order was created.
Requested Ship Date	Date the order was requested to be shipped from the warehouse.
Actual Ship Date	Date the order was actually shipped from the warehouse.
Promotion Code	Promotion code used for the product order. Codes starting with an A are associated with a term that was created automatically through Bookclub for auto-delivery service.
Sales Rep Number	The Sales Rep associated with the product order.
Order Line Count	Number or order lines associated with the selected product order.
Credit Reason	For orders in C - Credit Order/Return Memo status, the reason selected for the credit.
Allow Refund	For orders in C - Credit Order/Return Memo status, Y = yes refund the customer, N = no, do not refund the customer.
Apply-To Number	For orders in C - Credit Order/Return Memo status, this number is the order number for the original order.
Gratis Reason	For orders that have been reshipped to the customer, the reason selected for the reshipment.
Gratis Apply-To Number	For orders that have been reshipped o the customer, this number is the order number for the original order.

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Associated Customers

Note
If the address on the account has changed since the product order, the Bill-To Ship To will display the address associated with the order and include a message to indicate that this is not the customer's current address.

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Customer Authentication

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Charges

To change or update a credit card on file, go here.

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Invoices / Payments

This is a condensed version of what is available from the Invoices & Payments screen used to display simplified information on basic transactions. It is recommended that when complicated transactions are involved to use the Invoices & Payments screen.

If a product order is a Proforma, or credit card decline, no transaction will display here.

Note
These are the default customized columns from this screen. There are more columns available.

Trans. Date	Date of the transaction.
Trans. Nbr	Order number of debit number of the transaction.
Applied to	The order number or debit number the transaction was applied to.
Source	The system name the transaction is associated with. CIR = Circulation or Subscription PRO = Product CEM = Conference AMB = Agreement ARP = Accounts Receivable/Payable
Trans. Type	The type of transaction. I = Invoiced P = Paid B = Billed C = Credit W = Write Off
Transaction Status Description	The status of the transaction.
Total Amt.	The amount debited/credited.
Remaining Amt.	The amount remaining that has not been paid/credited.
Billing Currency	The currency the order was billed in.
Payment Code	The type of credit card used for the transaction.
Payment Nbr	The credit card number used for the transaction. This field is masked to only display the last 4 digits. If the payment is by check, the check number will display here.
Credit or Debit	Shows if the transaction was a debit or credit.
Posted	Displays if the transaction has been posted.
Debit Fully Paid	Displays a Y if the debit is fully paid. N if not fully paid.
Due Date	The date the payment is due. This is primarily used for when payments are spread out with installment billing.
Payment Type	The type of payment used. CC = Credit Card. CK = Check.