Cancel Automatic Renewal
- David Haskell (Unlicensed)
- Tony Browne
Use these instructions to cancel automatic renewal when a customer would like to have it removed from their subscription.
2 min read
How to Cancel Auto Renew
From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and then select Subscription Modification
The Choose Modification Operation box will appear, enter PRO for Change Delivery/RN Flag etc. and click OK
The Subscription Profile Modification dialog box will appear, click Next
Complete the following fields:
Renewal Flag | Change from C to D for Discontinue Auto-Renew Note The D Renewal Flag is used by marketing to identify customers who were previously on auto-renew and have since cancelled. Do not use N or Y here as that will negatively impact future marketing. |
6. Click OK
7. The Order Recap Display will appear, click Close
Wrap up
You should now know how to cancel automatic renewal for a customer in Advantage.