Unsubscribe from eLetter
- David Haskell (Unlicensed)
- Cathy White
- Tony Browne
This article will show you how to unsubscribe a customer from an eletter in Advantage if requested.
2 min read
How to Unsubscribe from a Free eLetter
From the Customer Service ribbon, navigate to Free eLetters
Search by Customer Number or Email Addressand select the E-Letter Subscription
Select the Change List Email Status Icon in the top right
The Change Status dialog box will appear, change the status code from A to I
Click OK
Note
If unsubscribing the customer from multiple lists at once, you can use the ctrl key to select multiple subscriptions at once.
Warning
If there is a mailing in progress, the customer may still receive the email. It is recommended to advise the customer it may take up to 24 hours to be removed. Customers can also use the unsubscribe link at the bottom of the email they receive to remove themselves from the list.
Related Content
Understanding Subscriptions
FAQs - Remove Customer from a Mailing List
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