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Unsubscribe from eLetter

Unsubscribe from eLetter

This article will show you how to unsubscribe a customer from an eletter in Advantage if requested.

2 min read


How to Unsubscribe from a Free eLetter

  1. From the Customer Service ribbon, navigate to Free eLetters

  1. Search by Customer Number or Email Addressand select the E-Letter Subscription

  2. Select the Change List Email Status Icon in the top right

  1. The Change Status dialog box will appear, change the status code from A to I

  2. Click OK

Note
If unsubscribing the customer from multiple lists at once, you can use the ctrl key to select multiple subscriptions at once.

Warning
If there is a mailing in progress, the customer may still receive the email. It is recommended to advise the customer it may take up to 24 hours to be removed. Customers can also use the unsubscribe link at the bottom of the email they receive to remove themselves from the list.



Related Content

Understanding Subscriptions

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FAQs - Remove Customer from a Mailing List

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