Permanently Unsubscribe from E-Letter
- maperrin (Deactivated)
- David Haskell (Unlicensed)
Summary / TL:DR: This article will show you how to permanently unsubscribe a customer from an eletter in Advantage.
Use these instructions when a customer would like to never be able to resubscribe to an e-letter. When a customer is in status I, B or S for Inactive, if they resubscribe to the list - either by making a purchase or signing up through a link on a website - their status will be set back to A. Once their status is set to X, they can no longer sign up to the list unless contacting customer service directly.
This should be used only in cases where a customer is irate and specifically requests to not ever receive emails from a list. For general unsubscribe requests, go here.
How to Permanently Unsubscribe from a Free E-Letter
From the Customer Service ribbon, navigate to Free eLetters
Search and select the E-Letter Subscription by customer number or email address
Select the Change List Email Status Icon
The Change Status dialog box will appear, change the status code to X
Click OK
If there is a mailing in progress, the customer may still receive the email. It is recommended to advise the customer it may take up to 24 hours to be removed. Customers can also use the unsubscribe link at the bottom of the email they receive to remove themselves from the list.
Wrap up
You should now know how to permanently unsubscribe a customer from an eletter in Advantage.
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