How to reset a forgotten password

1. Head over to Onelogin at agora.onelogin.com 

2. Click Forgot Password

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3. Enter your Username and the Captcha and click Continue.  

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4. Provide Answers to Your Security Questions 

5. Enter the Captcha & Click Continue 

    

OneLogin Protect

1. Open the OneLogin Protect App on your Phone 

2. Enter the 6 Digit Code from your phone  

3. Click Continue 

    

4. Reset your Password 

    

Yubikey

1. Ensure your Yubikey is plugged in your Device 

2. Follow the on-screen instructions 

3. Enter Captcha 

4. Click Continue 

    

5. Reset your Password 

Reset your password from a computer login screen

You can also access the Password Self Service Portal right from the place where you realize that you have forgotten your password—the login screen on your computer. 

The Password Self Service Portal allows you to launch its self-service portal from any machine running Windows or macOS.

Windows machines 

1. Click the Reset Password/Account Unlock button on the login screen of your computer. 

    

2. In the window that opens, click Password Reset 

3. Verify your identity via the enforced multi-factor authentication techniques and reset your password.