How Do I Unlock My Account
- David Haskell (Unlicensed)
- Leonard Crisostomo (Unlicensed)
Summary / TL:DR: This article will show you how to unlock your account.
How to unlock your account
If you enter an incorrect password too many times your account will temporarily lock. The Password Self Service Portal verifies your identity though multiple authentication techniques before you're able to unlock your account.
Access OneLogin via a web browser by opening https://agora.onelogin.com
Click Account Unlock
Enter your Username/Email Address (example jdoe@domain.com)
Enter the Captcha and click Continue.
Provide Answers to Your Security Questions
Enter the Captcha & Click Continue
OneLogin Protect
Open the OneLogin Protect App on your Phone
Enter the 6 Digit Code from your phone under the “Password Self-Service Portal” label
Click Unlock Account
Yubikey
Ensure you have plugged the Yubikey into your device
Follow the on-screen instructions
Enter the Captcha Click Continue
Click Unlock Account
Wrap up
You should now know how to unlock your account.
Still need help?
We know this can be frustrating. To get further help please open a Support ticket.
Click here to open a ticket