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ADV FAQs Partial Refund

ADV FAQs Partial Refund

Summary / TL:DR: This article will show you how to issue a partial refund for an order in Advantage. This may be just to refund the shipping, or to refund the price difference between offers.

These instructions require you to have a control group open. For more on control groups, go here.


How to Partially Refund a Product Order

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the product you want to partially refund and then click Add Applied Return

  3. The Add Applied Return dialog box will appear.

  4. Enter the Credit reason

  5. Click OK

  6. The Select Items to Return for Order dialog box will appear, complete the following fields:

Quantity

Enter the Quantity.

Partial Credit

Check the box for partial refund.

7. Click OK

8. The Partial Credit dialog box will appear, complete the following fields:

Refunded Item Price

Enter the amount to refund.

Refunded Freight

Enter the amount to refund.

9. Click OK twice


Wrap up

You should now know how to issue a partial refund for an order in Advantage.


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