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Refund a Product Order
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Refund a Product Order

Owned by David Haskell (Unlicensed), created
Last updated: Feb 24, 2021
1 min read

Use these instructions when issuing a full refund for a product order.

2 min read

Note

These instructions require you to have a control group open.

How to Refund a Product Order

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the product you want to refund and then click Add Applied Return

  3. The Add Applied Return dialog box will appear. Enter the Credit Reason

  4. Select one of the following options

  1. Check the Quick Return All checkbox

  2. Click OK

  1. Click OK

  2. Enter the quantity for the refund, generally this should equal the Quantity Shipped

  3. Click OK

5. Click OK

Wrap up

You should now know how to Refund a product order for an entire order, or a single line of an order in Advantage.

Still need help?

We know this can be frustrating. To get further help please open a Support ticket.

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Related Content

FAQs - Cancel an Order

Read this guide

FAQs - Refund Status

Read this guide

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