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ADV FAQs Suspend an Agreement

Owned by Anthony Fontana
Nov 20, 2023
1 min read

Summary / TL:DR: This article provides instructions to suspend an agreement indefinitely in Advantage.

If the subscription is suspended and you with to reactivate it, go here.

These instructions require you to have a control group open. For more on control groups, go here.

How To Suspend an Agreement

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the agreement you want to suspend

  3. Select Suspend Agreement (this option is available by right-click)

  4. The Suspension Maintenance dialog box will appear.  Enter the Suspension Reason

  5. Click OK

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