Summary / TL:DR: This article will show you how to release a refund that has been processed in Advantage.

How to Release Stuck Refunds

From the Customer Service ribbon, navigate to Invoices and Payments
Search and select the customer and locate the stuck refund.
Stuck refunds will have an amount displayed in the Remaining Amt. column with a Trans. Type of C.
Select Set Refund Status (this option is available via the right-click menu)
A dialog box will appear, select Yes
The Refund Credit dialog box will appear. Complete the following fields:

Allow Refund	Enter "Y" under Allow Refund
Refund Hold Status	Enter "O" under Refund Hold Status

7. Click OK

Wrap up

You should now know how to release a refund that has been processed in Advantage.

Still need help?

We know this can be frustrating. To get further help please open a Support ticket.