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Issuer Refund Process

Owned by David Haskell (Unlicensed), created
Last updated: Sept 14, 2021
2 min read

Summary / TL:DR: This article will show you how to complete the steps of the Issuer Refund Process.

Issuer Refund Process

  1. Open the Excel doc attached in the ticket & open an Advantage

  2. Copy the customer number in the open Advantage notes .

  3. Once that customer account is open in notes search for the chargeback note for the order number provided.

     

  4. If no chargeback note is located, create a new CTM note.

     

  5. Update existing note or create a new note if needed.

 

Wrap up

You should now know how to complete the steps of the Issuer Refund Process.

Still need help?

We know this can be frustrating. To get further help please open a Support ticket.

Click here to open a ticket

 

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