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ADV FAQs Identify Subscription Logins

Owned by Anthony Fontana
Nov 20, 2023
1 min read

Summary / TL:DR: This article will show you how to clearly identify a customer’s username for a subscription in Advantage.

Passwords should not be provided to customers by phone or email for security purposes.

Logins can be maintained from the Customer Activity or from the Authentication screen accessed through Logins, if you are already in Customer Activity, it is recommended to maintain the login from this screen to not cause slowness switching screens.

How to Identify a Username for a Subscription

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the subscription you want to find the login for and then navigate to the Website Login tab at the bottom half of the Customer Activity Screen

  3. Select one of the following…

The username is listed under the Authentication Value field.

The username is listed under the Email Address field.

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