ADV FAQs Mass Suspensions
- Anthony Fontana
Summary / TL:DR: This article provides instructions when performing multiple suspensions for a customer with multiple products on automatic delivery.
Suspensions can be performed individually from Customer Activity. Â As a time saver, these cancellations can be performed together from the Automatic Delivery screen.
How to Mass Suspend Products on Automatic Delivery
From the Customer Service ribbon, enter the customer info for the Mass Suspend
Click Automatic Delivery on the ribbon
Select all the products to suspend
Select Suspend Club Members
Complete the following fields:Â
Susp. Resol Date | Enter the date for when the customer would like to resume shipments. |
Reason | Enter the reason for the cancellation. |
6. Click OK
7. Click Acknowledge
If the customer wants to suspend their shipments indefinitely, the automatic delivery must be cancelled (terminated) instead of suspended. Go here to cancel the automatic delivery.