/
Activate a Suspended Agreement
Activate a Suspended Agreement
This article will show you how to activate a suspended agreement on a customer’s account in Advantage. This is used to activate an Agreement that was manually suspended previously. If the Agreement is suspend for non-payment or billing suspension, go here for instructions on paying the invoice to reactivate the agreement.
Note
These instructions require you to have a control group open.
How To Activate a Suspended Agreement
From the Customer Service ribbon, navigate to Customer Activity
Select the agreement you want to update
Select Activate Suspended Agreement (this option is available by right-click or the ellipsis icon)
A dialog box will appear, click Acknowledge
Wrap up
You should now know how to activate a suspended agreement on a customer’s account in Advantage.
Related Content
FAQs - Adjust Days for an Agreement
FAQs - Cancel Agreement and Apply to New Order
Level up with a Masterclass
Advantage Customer Service: Account Maintenance
Advantage Customer Service: Order Entry
Related content
Update Credit Card on File for a Subscription
Update Credit Card on File for a Subscription
Read with this
ADV FAQs Activate a Suspended Agreement
ADV FAQs Activate a Suspended Agreement
More like this
Billing Suspension Payment
Billing Suspension Payment
Read with this
Suspend an Agreement
Suspend an Agreement
More like this
Billing Suspension Payment for an Agreement
Billing Suspension Payment for an Agreement
More like this
Cancel an Agreement in Billing Suspend
Cancel an Agreement in Billing Suspend
More like this
com.atlassian.confluence.content.render.xhtml.migration.exceptions.UnknownMacroMigrationException: The macro 'html-macro' is unknown.