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Activate a Suspended Agreement

Activate a Suspended Agreement

This article will show you how to activate a suspended agreement on a customer’s account in Advantage. This is used to activate an Agreement that was manually suspended previously. If the Agreement is suspend for non-payment or billing suspension, go here for instructions on paying the invoice to reactivate the agreement.

Note
These instructions require you to have a control group open.


How To Activate a Suspended Agreement

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the agreement you want to update

  3. Select Activate Suspended Agreement (this option is available by right-click or the ellipsis icon)

  4. A dialog box will appear, click Acknowledge 


Wrap up

You should now know how to activate a suspended agreement on a customer’s account in Advantage.


Related Content

FAQs - Adjust Days for an Agreement

Read this guide

FAQs - Cancel Agreement and Apply to New Order

Read this guide


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