This article will show you how to update the payment and status for agreements that are billing suspended in Advantage. If a customer purchases an agreement and their payment is declined, the agreement will go into a billing suspension status.

3 min read

Note
These instructions require you to have a control group open.

How To Add Payment to a Billing Suspended Agreement

From the Customer Service ribbon, navigate to Customer Activity
Select the agreement you want to update
Navigate to the Invoices / Payments tab at the bottom half of the screen
Select the open invoice and then click Add Payment
Select one of the following options...

If the customer has saved credit cards on their account, the Saved Payment Methods dialog box will appear, you can select a card, or hit Cancel to collect a new payment method
The A/R Payment Entry dialog box will appear. Complete the following fields:

Choose Existing Card	Select a card from those on file to use with the payment if applicable
Add Card	Click this button to add a card to use for the payment using the secure payment entry dialog box

3. Clicking Add Card will open up the secure payment entry dialog box, complete the following:

Card Type	Select the card type from the list
Card Number	Enter the card number
Expiration Month	Enter the card's expiration month
Expiration Year	Enter the card's expiration year
Security Code	Enter the card's security (CVV) code
Save Card	Choose whether to add the card to keep on file for future payments: Yes - Will keep the card on file for future purposes No - Will not keep a record of the card being used for the current purchase

4. Click Complete
5. The Amount will fill in automatically with the invoice amount
6. Click OK

If the customer has saved SEPA direct debits on their account, the Saved Payment Methods dialog box will appear you can select a Direct Debit or hit Cancel to collect a new payment method
The A/R Payment Entry dialog box will appear complete the following fields

Payment Type	Set the Payment Type to Direct Debit.
Payment Code	Select the payment code for the direct debit.
Bank Identification	Enter the bank ID.
Customer Bank Account	Enter the customer's bank account number.
Account Holder Name	Enter the account holder's name. For some affiliates, this fills in automatically.

3. The Amount will fill in automatically with the payment amount. The collection date, DD consent date and DD wait period will fill in automatically as well.
4. Click OK

Note
Once the transaction has been posted and payment is processed, the agreement will automatically change status to active.

Advantage Support

Billing Suspension Payment for an Agreement

How To Add Payment to a Billing Suspended Agreement

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