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Cancel Billing Suspended Subscription

Summary / TL:DR: This article will show you how to cancel a subscription in billing suspension.

If a customer signs up for a subscription and their payment is declined, the subscription will go into a billing suspension status.  If the customer contacts and wishes to stop receiving notifications to pay for the open invoice, use these instructions to cancel the subscription to stop these notifications.

These instructions require you to have a control group open. For more on control groups, go here.


How to Cancel a Subscription in Billing Suspend

  1. From the Customer Service ribbon, navigate to Customer Activity 

  2. Select the subscription you want to cancel and then select Subscription Modification

  3. The Choose Modification Operation box will appear, enter CUS for Customer Request Cancel and click OK

  4. The Customer Cancel Modification dialog box will appear, click Next

  5. Complete the following fields:

Service Reason

Enter the Service Reason.

Issues to Credit

Enter the Credit that reflect the total issues.

Apply to Order

Enter with the original order number.

No Cancellation Fee

Mark this to ensure the entire invoice is cancelled.

6. Click OK

7. The Order Recap Display will appear, click Close



 

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