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How Do I Change My Password

Owned by David Haskell (Unlicensed), created
Dec 10, 2021
3 min read

Summary / TL:DR: This article will show you how to change our password via the Password Self Service Portal.

How to change your password

The Password Self Service Portal offers a secure interface for changing your passwords, while making sure that your password meets your organization’s security policies.  

Web Browser

  1. Open a Browser such as Google Chrome or Internet Explorer. 

  2. Browse to URL https://portal.agora-inc.com   

  3. In the page that opens, enter your full Username e.g test@agora.com   

     

  4. Enter the Password of your Windows Domain Account

  5. Click Continue.

     

  6. A Push Notification will be sent to your Registered Phone

     

  7. Open the OneLogin Protect App on your Phone  

  8. Click Accept

     

  9. Click Change Password tab. 

  10. Enter your existing Domain password in the Old Password field. 

  11. Provide a New Password, and re-enter it in the Confirm New Password field.
    Make sure your new password meets the complexity requirements.

  12. Click Change Password

Yubikey

  1. The following screen will appear

  2. Follow the on-screen instructions

     

     

  3. Click the Change Password tab

  4. Enter your existing Domain password in the Old Password field. 

  5. Provide a New Password, and re-enter it in the Confirm New Password field.
    Make sure your new password meets the complexity requirements.

  6. Click Change Password

Wrap up

You should now know how to change your password through the Password Self Service Portal.

 

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