Affiliates send tickets fairly frequently asking for the ARNs from refunds that have been processed. Below, you will find the steps for completing these requests.

ARN Request Guide

A ticket will come in asking for an ARN for a specific refund. The ticket will have the customer number, original order number, and sometimes the price and date of the refund.

Open

To find the ARN, you will need to log in to Vantiv using this link: https://reports.iq.vantivcnp.com/ui/login . Once you have logged in to Vantiv, you will see this screen: 

Open

Click the highlighted icon, Operations, and then click the top option, Transaction Search.

It will bring you here:  

When you input the customer number, be sure to add the zeros at the beginning of the number. Otherwise, Vantiv will not recognize the customer number. 

With the customer number in the Customer ID box, click Search or hit Enter and you will see the customer’s Vantiv history.

Scroll through to find the correct date and price of the refund you are looking for. In this case, we are looking for $84.65 on 8/12/2021. (from the original request)

Once you find the correct transaction, click the Refund line.

You will now see the transaction information. When you scroll down, you will find the ARN listed in the Tracking Data. 

Copy the ARN and respond to the ticket in Jira. 

Your note to the affiliate will look similar to this:  

If you do not have the customer number, or are not able to find the order using the customer number, you can use other pieces of information to find the correct transaction. 

Using the order number:  

Instead of using the customer number, enter the transaction order number in “Merchant Order Number”. 

Another way to find the correct transaction is to use the last 4 digits of the credit card, the type of card, amount, and date of the transaction. 

In this instance, the refund occurred on 8/31/2021. You will input the last 4 digits of the card in “Account #”, the type of card in “Method of Payment”, the amount in “Purchase Amount”, and a date range of a few days on each side of the transaction date, if possible. 

This will bring up any orders that meet that criteria, and then you can narrow down the results based on order number or the transaction date. 

Searching by Pre-Auth Transaction Number

The last way of locating an order in Vantiv is to use the Order ID (i.e. Pre-auth Transaction Number in Advantage). 

To locate this number in Advantage, go to Invoices and Payments, click on the correct order, and scroll down to CC Transactions. 

Double click on the “C” line, Credit to refund, under CC Transactions. The Authorization Code will be here: 

Right-click and copy the Pre-Auth Transaction Number. Then paste it into the WorldPay Payment ID box in Vantiv and hit Enter or click Search. 

This will bring up the refund line, which you can then click on to get to the Summary page, which was mentioned earlier in this guide. This is where you will find the ARN.