Summary / TL:DR: This article outlines the Blueshift setup for Automated Abandon Campaigns

Overview

Automated Abandon Campaigns are used to send an email to a customer when they view an order form and do not end up purchasing the item. The email is sent via Blueshift, however the events are sent from WMC and the content is sent from Contentful to a Blueshift catalog.

Catalog

The content for the email template will be pulled from the Blueshift Journey Catalog. Below is the field mapping between Contentful and Blueshift

For the email content, the HTML is stored in the cart_abandon_email_content and can be access via Liquid Script using the objects within cart_abandon_email_content.

Contentful Field Name	Blueshift Catalog Field Name	Description

Contentful Field Name	Blueshift Catalog Field Name	Description
Journey URL Nickname	Item Id	Short, unique identified for the journey that will display in the URL
Primary Item	Parent SKU	The primary item trying to be sold on the main order page
Journey Name	Item Title	Long, unique identifier describing the journey
WMC Journey URL	Item URL	The entire URL of the journey
big idea Banner Image	Image URL	The banner image of the promotional idea that will be displayed on the web page and email communications relating to the journey
item Category	Category	High level categorization of what is being sold
item Franchise	Brand	The brand of the company that is selling the product
Journey Publish Status	Availability	Defines whether the journey is active
Journey Published Date	Start Date	Defines when the journey will be available for customer interaction
Journey Unpublished Date	End Date	Defines when the journey is no longer available for customer interaction
Journey Tags	Tags	Detailed key words describing the product being sold (more specific than the category)
Email Body	{{ cart_abandon_email_content.body }}	Contains the email content, including Body, Friendly From, Subject Line, Preheader, Author Name, Author Headshot, Author Signature, and Author Ttitle.
Friendly From	{{ cart_abandon_email_content.friendly_from }}	The author of the email
Subject Line	{{ cart_abandon_email_content.subject }}	Subject Line
Preheader Copy	{{ cart_abandon_email_content.preheader }}	The preview copy that is shown to the customer prior to opening the email
Author Name	{{ cart_abandon_email_content.author }}	The author of the email used in the signature area
Author Headshot	{{ cart_abandon_email_content.headshot }}	The headshot of the author, used in the email body
Author Signature	{{ cart_abandon_email_content.author_signature }}	The signature image used in the signature area
Author Title	{{ cart_abandon_email_content.author_title }}	The authors title used in the signature area

Recommendation Studio

The Recommendation Studio uses the Replay Items from Event custom recipe to replay a subset of items (abandon content) that came from a catalog event.

	Attributes	Description

	Attributes	Description
Inputs	gie_subscriptions gie_products	These attributes are compared to the Parent SKU related to the Journey catalog Parent Item.
Item Exclusions	Item or Item Parent in checkout_complete event within the last 31 days Item or Item Parent in purchase event within the last 31 days	Exclude customers who have either the checkout_complete event within the last 31 days days or a purchase event where the Item or Parent Item matches the item in the Journey catalog.
Item Filters	Item is active and available No more and 1 item per parent_sku	Only display items that are marked as Active and Available. Only display 1 item per parent item. Ex. If there are more than 1 item for publication ABC, only show 1 of those items.
Output	Rank by: Product Aggregate Item Count: 1	Return only 1 item

Parent/Child Relationship

Parent-child relationships for products refer to a system used to organize and categorize related items in a hierarchical manner. In this structure, a "parent" items (Publication) serves as a broad category or main item, while one or more "child" items (Promo) represent specific variations or configurations of the parent.

In the example below, the Parent SKU is Publication ABC, while the Child items are specific promos for the parent item.

Template Setup

Subject Line

Use the code snippet below to use the Subject Line from the catalog item:

{% for product in products %}
{% for email_content in product.extended_attributes.cart_abandon_email_content limit:1 offset:0 %}
{{ email_content.subject }}
{% endfor%}
{% endfor %}

Preheader

Use the code snippet below to use the Preheader from the catalog item:

{% for product in products %}
{% for email_content in product.extended_attributes.cart_abandon_email_content limit:1 offset:0 %}
{{ email_content.preheader }}
{% endfor%}
{% endfor %}

Body

Below is an example of the Body content for the Abandon email:

Things to note:

You need to assign an Offset at the top of your template in to specify what content you are pulling form the catalog item. In the example below, Offset is set to ‘0' which pulls the first set of content defined in the cart_abandon_email_content attribute for that catalog item. If you wanted to pull the second set of content, you would set the Offset to '1’.

{% assign offset = '0' %}

A FOR Loop is needed to cycle through the content within the catalog item

You will need to add an Unsubscribe link to these emails using the native Blueshift Preference Center Blueshift documentation on the preference center can be found here. This can easily be done using a shared asset and setting an attribute in that email template

Example HTML:

Campaign Setup

The campaign is going to use the Checkout event

Filter	Condition	Attribute	Description

Filter	Condition	Attribute	Description
Matches ALL of These	Triggering Event Attributes	products.sku is equal to `target item`	Use the catalog item_id (sku)
Matches ALL of These	User Attribute	`item`_abandon_optin is NOT equal to false

Journey Start Setup

First Filter

Condition: Triggering Event Attributes

Attribute: products.sku is equal to target item

Second Filter (required)

Condition: User Attribute

Attribute: item_abandon_optin is NOT equal to false

With this filter, customers who have a matching product sku will get picked up in this trigger as well we customers who have Opted out previously.

First Trigger Setup

Delay

30 Min after Triggering Event

First Filter (required)

Condition: User Attribute

Attribute: item_abandon_optin is NOT equal to false

The delay is used to make sure there is time for the checkout_complete event to post in Blueshift if the customer purchases that item. We also want to filter out customers who have Opted out.

Subsequent Trigger Setup

Delay

User determined

First Filter (required)

Condition: User Attribute

Attribute: item_abandon_optin is NOT equal to false

If you have any subsequent triggers, you may want to add a delay. i.e. 1 day after being sent the previous message. We also want to filter out customers who have Opted out.

Wrap up

You should now be able to setup for Automated Abandon Campaigns in Blueshift

Virtual Agent Knowledge Base

Blueshift Automated Cart Abandon Series

Overview

Catalog

Recommendation Studio

Parent/Child Relationship

Template Setup

Subject Line

Preheader

Body

Things to note:

Example HTML:

Campaign Setup

Wrap up