{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"text":"Summary / TL:DR: This article outlines the Blueshift setup for Automated Abandon Campaigns","type":"text"}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":1},"content":[{"text":"Overview","type":"text"}]},{"type":"paragraph","content":[{"text":"Automated Abandon Campaigns are used to send an email to a customer when they view an order form and do not end up purchasing the item. The email is sent via Blueshift, however the events are sent from WMC and the content is sent from Contentful to a Blueshift catalog.","type":"text","marks":[{"type":"annotation","attrs":{"annotationType":"inlineComment","id":"6aab2454-a766-40e6-afa2-ff077cb9198f"}}]}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":896,"id":"9b8ee794-67a8-4b05-8a91-62616c15d13d","collection":"contentId-47496003727","type":"file","height":854},"marks":[{"type":"border","attrs":{"size":2,"color":"#758195"}}]}]},{"type":"paragraph"},{"type":"rule"},{"type":"heading","attrs":{"level":1},"content":[{"text":"Catalog","type":"text"}]},{"type":"paragraph","content":[{"text":"The content for the ","type":"text"},{"text":"email template","type":"text","marks":[{"type":"link","attrs":{"href":"#template"}}]},{"text":" will be pulled from the Blueshift ","type":"text"},{"text":"Journey","type":"text","marks":[{"type":"strong"}]},{"text":" Catalog. 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attributes are compared to the Parent SKU related to the Journey catalog Parent Item. 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","type":"text"}]},{"type":"paragraph","content":[{"text":"Only display ","type":"text"},{"text":"1","type":"text","marks":[{"type":"strong"}]},{"text":" item per parent item. Ex. If there are more than 1 item for publication ABC, only show 1 of those items.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#f4f5f7","rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Output","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Rank by: ","type":"text"},{"text":"Product Aggregate ","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Item Count: ","type":"text"},{"text":"1","type":"text","marks":[{"type":"strong"}]}]}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Return only ","type":"text"},{"text":"1","type":"text","marks":[{"type":"strong"}]},{"text":" item","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Parent/Child Relationship","type":"text"}]},{"type":"paragraph","content":[{"text":"Parent-child relationships for products refer to a system used to organize and categorize related items in a hierarchical manner. In this structure, a \"parent\" items (Publication) serves as a broad category or main item, while one or more \"child\" items (Promo) represent specific variations or configurations of the parent.","type":"text"}]},{"type":"paragraph","content":[{"text":"In the example below, the Parent SKU is Publication ABC, while the Child items are specific promos for the parent item. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":100.0},"content":[{"type":"media","attrs":{"width":443,"id":"d53441f5-306b-4542-aac1-20278cad2b3c","collection":"contentId-47496003727","type":"file","height":239},"marks":[{"type":"border","attrs":{"size":2,"color":"#758195"}}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":1},"content":[{"text":"Template Setup ","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"anchor","parameters":{"macroParams":{"":{"value":"template"}},"macroMetadata":{"macroId":{"value":"093d97d75b286910e51a2cfe24a0b5c4"},"schemaVersion":{"value":"1"},"title":"Anchor"}},"localId":"83afa484-734b-4b25-a41e-adb39f1a9c73"},"marks":[{"type":"fragment","attrs":{"name":"Extension 1","localId":"d1da1721-213d-4ae2-99c0-7e47b1c0ff76"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Subject Line","type":"text"}]},{"type":"paragraph","content":[{"text":"Use the code snippet below to use the ","type":"text"},{"text":"Subject Line","type":"text","marks":[{"type":"strong"}]},{"text":" from the catalog item:","type":"text"}]},{"type":"codeBlock","attrs":{"language":"elixir"},"content":[{"text":"{% for product in products %}\n{% for email_content in product.extended_attributes.cart_abandon_email_content limit:1 offset:0 %}\n{{ email_content.subject }}\n{% endfor%}\n{% endfor %}","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Preheader","type":"text"}]},{"type":"paragraph","content":[{"text":"Use the code snippet below to use the ","type":"text"},{"text":"Preheader","type":"text","marks":[{"type":"strong"}]},{"text":" from the catalog item:","type":"text"}]},{"type":"codeBlock","content":[{"text":"{% for product in products %}\n{% for email_content in product.extended_attributes.cart_abandon_email_content limit:1 offset:0 %}\n{{ email_content.preheader }}\n{% endfor%}\n{% endfor %}","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Body","type":"text"}]},{"type":"paragraph","content":[{"text":"Below is an example of the Body content for the Abandon email:","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Things to note:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You need to assign an ","type":"text"},{"text":"Offset","type":"text","marks":[{"type":"strong"}]},{"text":" at the top of your template in to specify what content you are pulling form the catalog item. In the example below, ","type":"text"},{"text":"Offset ","type":"text","marks":[{"type":"strong"}]},{"text":"is set to ‘0' which pulls the ","type":"text"},{"text":"first","type":"text","marks":[{"type":"underline"}]},{"text":" set of content defined in the ","type":"text"},{"text":"cart_abandon_email_content","type":"text","marks":[{"type":"code"}]},{"text":" attribute for that catalog item. If you wanted to pull the second set of content, you would set the ","type":"text"},{"text":"Offset ","type":"text","marks":[{"type":"strong"}]},{"text":"to '1’. ","type":"text"}]}]}]},{"type":"codeBlock","content":[{"text":"{% assign offset = '0' %}","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" A ","type":"text"},{"text":"FOR Loop","type":"text","marks":[{"type":"strong"}]},{"text":" is needed to cycle through the content within the catalog item","type":"text"}]}]}]},{"type":"codeBlock","attrs":{"language":"html"},"content":[{"text":"{% for product in products %}\n{% for email_content in product.extended_attributes.cart_abandon_email_content limit:1 offset:{{offset}} %}","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You will need to add an ","type":"text"},{"text":"Unsubscribe","type":"text","marks":[{"type":"strong"}]},{"text":" link to these emails using the native Blueshift Preference Center Blueshift documentation on the preference center can be found ","type":"text"},{"text":"here","type":"text","marks":[{"type":"link","attrs":{"href":"https://help.blueshift.com/hc/en-us/articles/360020079313-Customer-Preference-Forms"}}]},{"text":". This can easily be done using a shared asset and setting an attribute in that email template ","type":"text"}]}]}]},{"type":"codeBlock","content":[{"text":"{% assign emailType = product.parent_sku %}","type":"text"}]},{"type":"expand","attrs":{"title":"Shared Asset Unsubscribe Link Setup"},"content":[{"type":"paragraph"},{"type":"codeBlock","content":[{"text":" Remove your email from this list: Click here to Unsubscribe

","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Example HTML:","type":"text"}]},{"type":"codeBlock","attrs":{"language":"html"},"content":[{"text":"{% assign offset = '0' %} \n\n\n\n\n\n\n\n\n\n\n\n{% for product in products %} \n{% for email_content in product.extended_attributes.cart_abandon_email_content limit:1 offset:{{offset}} %}\n\n\n\n

\n\n\n\n\n

\n\n\n\n\n\n

Dear {{ user.firstname | uppercase | default: \"Loyal Reader\" }},

\n\n\n\n\n\n\n

\n $\"Turn$ \n

Sincerely,
\n
\n{{ email_content.author }}
\n {{ email_content.author_title }}, {{recommendations.parent_item.products[0].title}}

\n\n\n\n\n\n\n

\n{% assign emailType = product.parent_sku %} \n bsft_Abandon_Footer \n

\n \n

\n\n{% endfor %}\n{% endfor %}\n\n","type":"text"}]},{"type":"rule"},{"type":"heading","attrs":{"level":1},"content":[{"text":"Campaign Setup","type":"text"}]},{"type":"paragraph","content":[{"text":"The campaign is going to use the ","type":"text"},{"text":"Checkout","type":"text","marks":[{"type":"strong"}]},{"text":" event ","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"696c34fe-ac41-4060-88a1-64434314d261"},"marks":[{"type":"fragment","attrs":{"name":"Table 3","localId":"80b5fa2f-588f-44c6-936a-989e6a74ff7e"}}],"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Filter 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We also want to filter out customers who have Opted out.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Subsequent Trigger Setup","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Delay","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"User determined","type":"text"}]},{"type":"paragraph","content":[{"text":"First Filter (required)","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Condition: User Attribute","type":"text"}]},{"type":"paragraph","content":[{"text":"Attribute: ","type":"text"},{"text":"item","type":"text","marks":[{"type":"code"}]},{"text":"_abandon_optin ","type":"text"},{"text":"is NOT equal","type":"text","marks":[{"type":"underline"}]},{"text":" to ","type":"text"},{"text":"false","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"If you have any subsequent triggers, you may want to add a delay. i.e. 1 day after being sent the previous message. We also want to filter out customers who have Opted out.","type":"text"}]}]}]}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":367,"id":"9408ad53-4384-4642-b5eb-8993bd0e2478","collection":"contentId-47496003727","type":"file","height":759},"marks":[{"type":"border","attrs":{"size":2,"color":"#758195"}}]}]},{"type":"paragraph"},{"type":"rule"},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Wrap up","type":"text"}]},{"type":"paragraph","content":[{"text":"You should now be able to setup for Automated Abandon Campaigns in Blueshift ","type":"text"}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Still need help?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"We know this can be frustrating. To get further help open a Jira ticket.","type":"text"}]},{"type":"paragraph","content":[{"text":"Open a ticket","type":"text","marks":[{"type":"strong"},{"type":"link","attrs":{"href":"https://kbase.refined.site/page/my-support"}}]}]}]},{"type":"rule"},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Cannot find the article you’re looking for? ","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Suggest a new article ","type":"text","marks":[{"type":"em"}]},{"text":"here","type":"text","marks":[{"type":"em"},{"type":"link","attrs":{"href":"https://jira.14west.us/servicedesk/customer/portal/3/create/8"}}]},{"text":"!","type":"text","marks":[{"type":"em"}]}]}]}],"version":1}

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