ADV FAQs Claim a Note
- Anthony Fontana
Summary / TL:DR: This article provides instructions for claiming a duplicate a note from the Note Activity screen in Advantage.
When a rep works a note in the NAC, the rep 'claims' all other notes for the same customer within the active folder. When notes are claimed in this way, they are shown in a dedicated list frame seen only by the rep who has claimed the notes.
How to Claim Duplicate Notes
From the Customer Search Screen, navigate to the Advanced tab and click Note Activity to open the NAC screen
If the note being worked on has duplicate notes to be claimed the Claimed Notes dialog box will appear:
Working the note will claim all of the duplicate notes in the current folder being worked in
Selecting OK takes you to the next claimed note until the user has worked through them all.