Document toolboxDocument toolbox

Reset E-Letter Subscription

Owned by maperrin (Deactivated)
Last updated: Sept 13, 2021 by David Haskell (Unlicensed)
1 min read

Summary / TL:DR: This article will show you how to reset a customer to receive emails when the status is inactive - either I, S or B.

How to Reset an E-Letter Subscription

  1. From the Customer Service ribbon, navigate to Free eLetters

  2. Search and select the E-Letter Subscription by customer number or email address

  3. Select the Change List Email Status Icon

  4. The Change Status dialog box will appear, change the status code from either I, S or B to A

  5. Click OK

If there is a mailing in progress, the customer may not receive the email. It is recommended to advise the customer it may take up to 24 hours to be added back to the list.

Wrap up

You should now know how to reset a customer to receive emails when the status is inactive - either I, S or B.

 

com.atlassian.confluence.content.render.xhtml.migration.exceptions.UnknownMacroMigrationException: The macro 'html-macro' is unknown.