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Add Extension Days

Owned by maperrin (Deactivated)
Last updated: Oct 19, 2023 by Lauren Muir
1 min read

Summary / TL:DR: This article will review the instructions for adding extension days to an agreement in Advantage.

These days are added to the end of the agreement service period.

These instructions require you to have a control group open. For more on control groups, go here.

How To Add Extension Days to an Agreement

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the agreement you want to update

  3. Click Add Version (this option is available by right-clicking, the plus sign or the ellipsis icon)

  4. The Access Agreement Entry dialog box will appear, complete the following fields: 

Extension Days

Enter the number of days to extend the agreement

Takes Effect On

This needs to be set to the agreement Start Date

5. Click Finish

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