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Indefinite Subscription Suspension

Owned by maperrin (Deactivated)
Last updated: Sept 10, 2021 by David Haskell (Unlicensed)
2 min read

Summary / TL:DR: This article will show you how to indefinitely suspend a subscription in Advantage. Customer's may be traveling for a period of time and not have a date of return.  If the customer has a start and end date for the suspension, Go Here to temporarily suspend the subscription.

These instructions require you to have a control group open. For more on control groups, go here.

How to Indefinitely Suspend a Subscription

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the subscription you want to update and then select Subscription Modification

  3. The Choose Modification Operation box will appear, enter IND for Indefinite Suspension and click OK

  4. The Cir Suspension Maintenance dialog box will appear, complete the following fields:

Service Reason

Enter the Service Reason.

Suspend by Issue

Select either Suspend by Issue or Suspend by Date

Suspend by Date

Select either Suspend by Date or Suspend by Issue

5. Click Next

6. Select all subscriptions eligible for suspension that the customer would like to suspend

7. Click OK

A suspension does not kick in until the next issue pull. so, if you suspend a monthly subscription that just had an issue pull the day before, you will not see a suspension status until the next issue pull. Indefinite suspensions will remain in this status until the customer contacts again to restart their subscription.  To restart the subscription, reset the subscription.

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