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Renewal Notification Complaints

Owned by maperrin (Deactivated)
Last updated: Sept 10, 2021 by David Haskell (Unlicensed)
1 min read

Summary / TL:DR: This article will show you how to help a customer receive fewer notifications to renew when the customer is not on automatic renew (renewal flag is Y).

These instructions require you to have a control group open. For more on control groups, go here.

How to Reduce Renewal Notifications

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the subscription you want to update and select Subscription Modification

  3. The Choose Modification Operation box will appear, enter PRO for Change Delivery/ RN Flag etc. and click OK

  4. The Subscription Profile Modification dialog box will appear, click Next

  5. Change the renewal flag from Y to Z

  6. Click OK

  7. The Order Recap Display will appear, click Close

Wrap up

You should now know how to help a customer receive fewer notifications to renew when the customer is not on automatic renew (renewal flag is Y).

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