Spamcop Reports

Open

No action required unless trap hit is shown. Trap hit shown is listed as second number after the slash. 

If a trap hit is shown, check the Spamcop blocking list to verify the IP is not blocked: http://www.spamcop.net/bl.shtml

Click the link in the email, and choose the appropriate dropdown. For most complaints, the correct response is “This is not spam.”

Click Proceed.

Move the report email to the SpamCop folder when complete.

Spam Complaint from UOL

from: abuse-auto@support.juno.com

We are setup on the UOL feedback loop, via Everest.

UOL will send an fbl for any email that includes an unsub link. Since paid mailings do not have an unsub link, we receive those paid complaints to the abuse box. 

Forward the complaint to the appropriate client deliverability contact and advise the client to have customer service confirm their subscription.

Spam Complaints from USGOabuse.net

• Click on url in the email, as requested, to acknowledge receipt.

• Click the "Acknowledge" button.

• If recipient address is provided, add it to the SUA2 blocklist and submit a ticket to have support mark the customer “X”.

Direct Manual Complaint (w/cust. info)

Briefly review entire email to look for any specific requests, complaints, or any other customer service issues that need to be addressed. 

If the email is a customer service issue, forward to the client deliverability contact to have customer service follow up with the customer.

If the email is a spam complaint, reach out to the client deliverability contact about the issue and submit a support ticket have the user marked as “X” in Advantage. (Should we include Gill Mackey on these?)

Once ticket is resolved - move complaint email to the "Processed" folder.  

Direct Manual Complaint (w/o cust. info)

----------

Example:

To: postmaster <postmaster@f-s-p.co.uk>;

I want to cancel  my order for Syntra 5!

Ingegerd Murtomäki    
Yläkartanontie
28 A17      
02360 Esp

--------

Forward the complaint email to the affiliate, explaining what this is and they we have no other info other than "to" address which points to them. They should have customer service reach out to the customer and see if they wish to unsubscribe.

Ask for response email confirming that they received your email. 

ARIN Contact Verification

These emails should auto-forward to David M. Smith and the Julie Ralston's inbox. However, when one arrives, reach out to David and make sure there is nothing to be updated on our end.

This should be taken care of as quickly as possible. 

Example email below:

-----Original Message-----
From: American Registry for Internet Numbers [mailto:hostmaster@arin.net ]
Sent: Friday, April 01, 2016 7:03 AM
To: Abuse <Abuse@agora-inc.com>
Subject: Verify Your ARIN Contact Information: ABUSE4684-ARIN

Hello,

ARIN (American Registry for Internet Numbers) is a non-profit Internet number registry.

You are receiving this message because either:

• your Internet Service Provider (ISP) registered you as a Point of Contact (POC) in ARIN's public database

  OR

• you have obtained IP addresses and/or Autonomous System Numbers (ASNs) directly from ARIN

We are asking that you verify your POC information below as part of ARIN's annual validation process:

Name:       Abuse Team
Handle:     ABUSE4684-ARIN
Company:    Agora Publishing
Address:    14 west mt vernon place
City:       baltimore
StateProv:  MD
PostalCode: 21201
Country:    US
RegDate:    2014-04-02
Updated:    2015-04-02
Phone:      +1-410-895-7996  (Office)
Phone:      +1-410-246-2295  (Fax)
Email:      abuse@it-agora.com

IF YOUR POC INFORMATION IS ACCURATE, please confirm by either:

• clicking the following link:

https://www.arin.net/public/pocValidation.xhtml?validationCode=xxxxxxxxxxxxx

  OR

• replying to this email with the word "CORRECT"

----------------------------------------------------------------------

IF YOUR POC INFORMATION IS NOT ACCURATE, you may update it using ARIN Online.

• If you already have an ARIN Online account, you may log in by going to ARIN's website at

http://www.arin.net

• If you don't have an ARIN Online account, you may create one by going to:

https://www.arin.net/public/register_1.xhtml

For more details on updating your POC please feel free to review the information and short video on ARIN's website at: https://www.arin.net/resources/request/poc.html

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If you want to know more about the IP address blocks and ASNs registered to your organization, go to http://www.arin.net , enter the "Handle" provided above in the 'Search WhoisRWS' box at the upper right, and click the arrow to the right to search.

Click on the 'Related organizations' link, then on the organization ID in parentheses, then on the 'Related networks' and 'Related autonomous system numbers' links.

If you need additional information or assistance, please reply to this email, call ARIN's Registration Services Help Desk at 703.227.0660 from 7:00 AM to 7:00 PM Eastern Time Monday through Friday, or register for an ARIN Online account on our website and submit an Ask ARIN request.

Regards,

Registration Services
American Registry for Internet Numbers

Amazon Verification Requests

Open

From time to time, Amazon will send requests for domain verification. Forward these to support@14west.us to create a ticket for IT to confirm if any action is required.

SPAM and Junk Mail

Postmaster@ accounts receive a lot of junk mail. It’s usually very apparent – weird offers on irrelevant products from party supplies to various enhancements, financial scams (ie, money order/bank transfer scams) or copy/pasted ransom threats, or marketing spam.

(See screenshots for examples.)

Use the “Move to Clutter” tool in Outlook to remove these from the Abuse Inbox.