This article will show you how to update the direct debit information far a subscription on automatic renewal in Advantage.

2 min read

How to Update a Direct Debit on File for Automatic Renewal

From the Customer Service ribbon, navigate to Customer Activity
Select the subscription you want to update and navigate to the Auto Charge Information tab in the lower list frame of the Customer Activity screen
Click on the Change Auto-Charge Information icon as below

The Auto-Charge Maintenance dialogue will appear. Click on the Edit Direct Debit icon as below

The Direct Debit Request Maintenance dialog will appear, complete the following fields:

Bank ID Number	Enter the new bank ID.
Bank Account Number	Enter the customer's new bank account number.
Account Holder Name	Enter the account holder's name.

Wrap up

You should now know how to update the Direct Debit for a subscription in Advantage.

Still need help?

We know this can be frustrating. To get further help please open a Support ticket.