Summary / TL:DR: This article provides instructions for when a customer’s family contacts to inform that a customer is deceased.

This will remove the customer from the mailing list.

Removing Deceased Customers From the Mailing List

From the Customer Service ribbon, navigate to Customer Search
Search for the account for the deceased customer
Click the Edit Icon
In the Name field, click the drop-down arrow to bring up the Check Name Details dialog box
In the First Name field, add 'The Estate of' in front of the first name

Wrap up

You should now be able to remove a deceased customer from a mailing list in Advantage.

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