This article will show you how to activate a suspended agreement on a customer’s account in Advantage. This is used to activate an Agreement that was manually suspended previously. If the Agreement is suspend for non-payment or billing suspension, go here for instructions on paying the invoice to reactivate the agreement.
2 min read
Note
These instructions require you to have a control group open.
How To Activate a Suspended Agreement
From the Customer Service ribbon, navigate to Customer Activity
Select the agreement you want to update
Select Activate Suspended Agreement (this option is available by right-click or the ellipsis icon)
A dialog box will appear, click Acknowledge
Wrap up
You should now know how to activate a suspended agreement on a customer’s account in Advantage.
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